Data deletion instructions

If you messaged a business that uses SellFlow

• To stop automated messages right away, reply STOP in the WhatsApp chat with the business. Reply START if you change your mind.
• To delete your data, ask the business directly — it controls your data. You can also email support@sellflowng.com with:
  • the WhatsApp phone number you used (with country code), and
  • the name of the business you messaged.
  We will pass your request to the business and help them delete your data. We may ask you to confirm the request from that WhatsApp number.

If your business uses SellFlow

• The business owner can request deletion of the whole business account by emailing support@sellflowng.com from the owner’s sign-in email address, with the business name.
• Team members can ask the owner to remove them, or email us to delete their own SellFlow login.
• Before deleting, you can cancel your subscription in Billing, turn off payouts in Settings → Payments, and disconnect WhatsApp in Settings → WhatsApp.

What gets deleted

• For a customer: your customer profile with that business, your conversations and messages, and personal details on your orders (name, phone, address, email).
• For a business: the business profile, team access, catalogue and images, customers, conversations, messages, AI settings, follow-ups and analytics, the encrypted WhatsApp access token and saved payment authorisation. The WhatsApp connection is removed and payouts are deactivated with Paystack.

What we must keep

The law requires us to keep some records for a limited time — for example invoices and payment records for tax and accounting, and records needed to prevent fraud or resolve disputes and chargebacks. We keep only what is required, restrict access to it, and delete it when the retention period ends. Copies may remain in encrypted backups for a short period before they are overwritten.

Messages already delivered to WhatsApp remain on the recipient’s phone; WhatsApp and Paystack also keep their own records under their policies.

Timeline

We confirm we have received your request within 7 days and complete deletion within 30 days of verifying it. We will tell you when it is done, or explain what we had to keep and why. Questions: support@sellflowng.com.